Payment term and conditions

1. SELECTION OF TICKETS

When you click on Buy Ticket in the Calendar section, you will be redirected to a page where you can select your seat. By selecting the seat you would like on the seating chart and clicking on it, the seat will be highlighted with a black background. The quantity and total cost of the selected seats will be displayed under the seating chart.

Please notice that the cheapest seats on balconies (100 rubles) are the ones with the narrow viewing angles. Administration is not responsible for your decision to buy these tickets.

2. PAYMENT METHOD

After clicking on Buy Tickets on the seat selection page, you will be redirected to the Sberbank of Russia electronic payments website, where you can pay for your order with a VISA, VISA Electron, MasterCard, or MasterCard Electronic credit card. Upon successful completion of payment, the total cost of your order will be transferred from your account; otherwise your order will not be completed. Unpaid orders are stored in the system for 20 minutes.

3. PICKING UP TICKETS

Purchased tickets may be picked up at the box office of the Perm Opera and Ballet Theatre. You will need to print your E-Ticket during the last step of the check-out process or from your e-mail. Your E-Ticket provides information about your order, the name of the performance, your seat numbers, and your order number, which will be required when you pick up your tickets at the box office of the Perm Opera and Ballet Theatre.

4. TICKET PICK UP POLICY

Purchased tickets must be obtained at the theatre’s box office, which is located at 25A/1 Petropavlovskaya St., Perm(to the right of the main building of the theatre). Tickets may be picked up at any time during box office working hours (daily from 10:00 a.m. to 2:00 p.m. and from 3:00 p.m. to 7:00 p.m.) before the start of the show. To pick up your tickets, you must present the E-ticket with your order number to the box office agent – either in printed form, or on the screen of your smartphone.

5. TICKET REFUND POLICY

You can get a refund only in the situation when the performance is cancelled or changed. In any other case when you miss the production you can use your tickets as an admission ticket for any performance during the season (please give a call on +7 (342) 212-30-87 or 212-54-85 from 10 am to 7 pm to make sure we have available seats for you).

Please mention the information below:

  1. Theatre doesn’t keep your bank card information; all paying information is transmitted via protected channels.
  2. If the purchase failed, please make sure that you were not charged for the ticket. You can either make a second try or you can send a message via our website with a request to book tickets for you. 
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